FLS MOBILE FLOW EDITION

FLS Mobile Flow Edition: Streamline Field Service with Real-Time Scheduling and Permanent Employee Connection

Our mobile field service solution leverages digital capabilities to empower on-site employees, boosting efficiency without added workload. Beyond transparent, paperless call handling, the FLS Mobile App (Flow Edition) optimizes the entire service process, allowing your field service team to focus on customer satisfaction.

Customer wait times are minimized through features like SMS notifications of technician arrival and real-time route tracking. Dynamic route scheduling (FLS Real-Time-Scheduling) ensures adaptability, seamlessly integrating same-day and ad-hoc requests.

Next-Level Workflow Integration:

The FLS Mobile Flow Edition takes digital workflow to the next level. Already using, or planning to adopt, BPMN standard process modeling? Effortlessly integrate your processes into the field service app. This intuitive interface provides the specific data and steps needed for each service case.

Key Features:

• BPMN Workflow Engine: Supports out-of-the-box mapping and flexible compilation of BPMN standard workflow processes, enabling rapid digitization.
• User & Role Management: Clear, user-friendly guidance minimizes errors and supports technician skill sets.
• Data Synchronization: Seamless transmission of all deployment data (customer, object, and material data) to technician devices (offline, online, and hybrid modes).
• GIS Integration: Utilizes mapping services like Google Maps or custom GEO systems.
• Partner Collaboration: Facilitates easy integration with partners and service providers via link sharing.
• Technician Proximity Tracking ("Staff Radar"): Allows technicians to locate nearby colleagues for assistance.
• Push Notifications: Provides instant alerts to technicians, especially in emergencies.
• Automated Customer Notifications: Sends automated ETA notifications (e.g., 30 minutes prior) via SMS or email, with live route tracking.
• Data Capture: Enables on-site recording of call and feedback data (online or offline).
• Appointment Management: Facilitates binding appointment agreements through the field technician (integrated with FLS Real-Time-Scheduling).
• Reporting & Documentation: Supports recording of checklists, reports, and updated master data.
• Real-Time File Sharing: Allows real-time exchange of photos and documents in common formats (Word, Excel, PDF) directly linked to your ERP/CRM system.
• Customizable Reporting: Offers individually designed customer and call reports.
• Audit Trail: Provides audit-proof recording of signatures (customer and technician).
• Mobile Time Tracking: Includes mobile time and absence recording.
• Mobile Inventory Management: Supports materials booking, reordering, and transparent tracking of material transfers between colleagues, including:
  • Material group, location, storage facility, and inventory management.
  • Serialized material handling.
  • Material movement booking.
  • Purchase/restock requests.

For inquiries, contact us at +49 431 239 710 or [email protected].

Version 7010.1090.80694 (October 25, 2024): Minor bug fixes and improvements. Update to the latest version for optimal performance.